Sunshine Cowhides® by South American Hides and Leather, Inc., 12245 SW 128th Street, Ste. # 309 Miami, FL 33186, USA - Sales@sunshinecowhides.com
  CALL Us: (888) 86-HIDES (44337)

Customer Service

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Hours of Operation
Monday through Friday
From 8:30am to 4:30pm EST
Please leave a message during our lunch break
from 1:00pm to 1:30pm EST, we will get back to you immediately thereafter.
Q
To whom do we sell our products?
  • We sell to wholesalers, decorators and designers
  • Out of respect to our Valued customers WE DO NOT SELL TO THE RETAIL PUBLIC
We will gladly refer Retail Customers to our nearest Customer/Distributor as you require.
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Shipping Information
  • Please allow us 72 hours after your order has been placed to ship your order.
  • We ship via UPS Ground unless otherwise specified.
  • We ship within the United States and Internationally.
  • You may use your own UPS and/or FedEx* account
  • We do NOT ship to P.O. Boxes or via USPS.
  • We offer Drop Ship service at no additional charge.
  • You may track your shipment under the carrier’s website.
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Payment Method
  • We accept Visa, MasterCard, American Express, Discovery, Wire Transfer or C.O.D. Certified Checks.
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Returns and Exchanges
  • POLICY
You may exchange or return our products for full refund, ONLY if the item is unused and in resalable conditions and if it is within the time period of  30 days after product has been received. This policy excludes Designer Rugs and Special Orders. The items will not be accepted back if they are cut or stamped or marked in any way. Please contact us PRIOR to shipping back the hide(s) in order to receive a Return Authorization Number (RAN) for prompt refund or exchange upon receipt. You will need to pre-pay freight charges on returned merchandise.
  • CALL TAGS
We may issue a call tag on the hide(s) you want to return.
  • CREDITS
You may instruct issuance of credit towards future purchases on your account or request a refund. Refunds will be issued in same form as payment was made. Refunds will be for merchandise only. No freight charges out, or in, will be refunded.
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Cowhide Care
  • ON NATURAL COWHIDES
You may vacuum the cowhide once in a while. If spills occur, simply use a sponge with mild soap and cold water and clean the stained area. DO NOT add too much water; just a damp cloth will do it.
 
Use in dry and aired room
Recommended use in low traffic areas or rotate periodically if  the hide is used in normal traffic areas.
Do not expose directly to sun
 
 

  • ON DYED & PRINTED COWHIDES
Vacuum ONLY. Do not use water as it might spread the dye.  
Use in dry and aired room
Do not expose directly to sun
Recommended use in low traffic areas
 
Cowhide Surface 100% Hair on Cowhide
 
 
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Other Information

Cow beef is used for the food chain industry.  We only recycle from the leftovers of the food industry and magically produce a 100% natural product.

Our hides are chrome-tanned only, and we make sure that our supply-tanneries comply with all environment and safety requirements. 

Our Brazilian tanneries are ISO-9001 certified for quality and ISO 14001 certified for low environmental impact. 

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Contributions

A portion of our profits are donated to GIVING BACK FOUNDATION GROUP. For more information you may contact WWW.GIVINGBACKFG.ORG or call 877-GBFG-543 (877-423-4543).